Returns & Exchanges

At SHIBUI, we believe your home should be a sanctuary of simplicity and quality. If your purchase doesn't perfectly complement your space, we offer a 30-day return window for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes with all protective inserts to ensure they arrive back at our studio safely.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.